ITSM
ISO/IEC 20000-1:2018 IT Service Management Checklist
An SMS checklist for service catalogue, SLAs, change, incident, and ISO 20000-1 audit readiness.
- Estimated time
- 4–9 Months
- Audience
- IT Service Owners and Managed Service Providers
- Last updated
Operational reference for IT service management system implementation. Certification is issued by an accredited body.
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Phase 1: SMS Scope & Catalogue
Phase 2: Design & Transition
Phase 3: Deliver & Improve
Phase 4: Governance & Audit
FAQ
Is ISO 20000 the same as ITIL?+–
ITIL is practice guidance. ISO 20000-1 is a certifiable SMS standard. They align but are not identical.
Can MSPs certify?+–
Yes. Many managed service providers certify the SMS for named services.
Does this replace ISO 27001?+–
No. Security may be in scope of the SMS but 27001 is the ISMS standard.
Who certifies?+–
An accredited certification body.
Related field notes
The checklists and field notes provided on this website are for educational and informational purposes only. They do not constitute legal, financial, or professional advice. Completing a checklist does not guarantee compliance, certification, or immunity from audits. Always consult with a certified auditor or legal counsel for your specific organizational needs. Full disclaimer